ONLYMENTOR Refund Policy
At OnlyMentor, we take pride in the services delivered by us and guarantee your satisfaction with our services and support. We constantly improve and strive to deliver the best services through the internet. However, in case you are not satisfied with our services, please contact us immediately and we will correct the situation, provide a refund or offer credit that can be used for future OnlyMentor orders.
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Not Satisfied? Let us know!
If you're not satisfied with the service, please login to the Learning Platform using the email address from which payment was made. In case you forgot the password, use the forgot password option to reset the password.
Select the Subscription, which is not upto your expectations and select Cancel Subscription. We will escalate the engagement to the concerned Agent and Managers to speed up the process. Please note that while we would be able to control delays on our side, we will be unable to control delays on Banks side or deficiencies in documents submitted. Hence, kindly bear with our team as we try our best to complete your engagement to the best of our ability.
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7 Day Refund Policy
If an engagement is not progressing as per your expectations, you can request for a refund within 7 days of payment. After 7 days, you cannot request for the refund.
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Earned Fee & Cancellation Fee Deduction
Before processing any refund, we reserve the right to make a best effort to complete the service. In case you are not satisfied with the service, a cancellation fee of 20% + earned fee + fee paid to the government would be applicable. In case of change of service, the cancellation fee would not be applicable.
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Hence, all refunds will be subject to a minimum of 20% cancellation fee. Further, if OnlyMentor has spent the time and resources to complete the engagement or incurred any other fee, such fees will be deducted on best judgement basis by the company and the balance will be refunded. Under any circumstance, OnlyMentor shall be liable to refund only upto 80% of the fee paid by the client.
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Request Refund
You will also be required to send an email to support#techclyde.com along with details of the transaction to begin the refund process. Refunds are normally processed within 3-5 weeks from the date of request along with all relevant information.
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Penalty or Tax Payment
OnlyMentor and its employees play the role of a corporate service provider. While, it is our responsibility to prepare the necessary filings, it is the clients responsibility to ensure accuracy and correctness. Hence, OnlyMentor will not pay any penalties or taxes on behalf of its clients. Further, OnlyMentor is not responsible or liable for any other cost incurred by the client related to the completion of the service that is out of scope.
Factors Outside our Control
We cannot guarantee the results or outcome of your particular procedure and OnlyMentor does not guarantee the results or outcomes of the services rendered by our Associates on Nearest.Expert platform, who are not employed by OnlyMentor. Problems like these are beyond our control and are not covered by this guarantee or eligible for refund.
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Force Majeure
OnlyMentor shall not be considered in breach of its Satisfaction Guarantee policy or default under any terms of service, and shall not be liable to the Client for any cessation, interruption, or delay in the performance of its obligations by reason of earthquake, flood, fire, storm, lightning, drought, landslide, hurricane, cyclone, typhoon, tornado, natural disaster, act of God or the public enemy, epidemic, famine or plague, action of a court or public authority, change in law, explosion, war, terrorism, armed conflict, labor strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen (each a "Force Majeure Event").
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Last updated: July 22, 2022